Student Experience Office Head

Key Responsibilities

• Design, lead, and continuously improve the university’s overall student experience strategy, from orientation through graduation.
• Oversee student clubs, societies, extracurricular activities, and campus events that foster community, leadership, and personal growth.
• Plan and run new student orientation and onboarding programs.
• Develop initiatives supporting student wellbeing, mental health awareness, and a healthy campus culture.
• Serve as a key point of contact for student concerns, feedback, and grievances, working closely with academic and administrative departments to resolve issues.
• Collect and analyze student feedback and satisfaction data to inform continuous improvement of services and programs.
• Build partnerships with local and international organizations to expand extracurricular, internship, and volunteering opportunities for students.
• Collaborate with faculty and career services to strengthen student support in areas such as academic advising and career development.
• Manage the Student Experience Office budget, staff, and student volunteers/ambassadors.
• Ensure student life programs reflect InnoTech’s global perspective and “Powered by ASU” alliance opportunities.

Qualifications and Requirements

• Bachelor’s degree required; Master’s degree in Higher Education Administration, Student Affairs, Psychology, or a related field preferred.
• At least 4–5 years of experience in student affairs, student services, or campus life management, ideally within a higher education setting.
• Demonstrated experience organizing events, clubs, or programs that engage and support students.
• Strong interpersonal, communication, and problem-solving skills, with a genuine passion for student development.
• Experience working in diverse, multicultural environments.
• Good command of English and Kazakh and/or Russian.
• Ability to work flexible hours to support evening/weekend student events as needed.

Benefits

InnoTech offers a competitive, negotiable salary package based on qualifications and experience, a defined career path, and comprehensive medical insurance coverage for employees and their families, along with the opportunity to shape campus life at a fast-growing international university.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for interviews.