Telephone Operator

At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as Telephone Operator in Holiday Inn Almaty. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Answers incoming calls;
• Directs call to guest rooms, staff, or departments through the switchboard;
• Places outgoing calls;
• Receives guest messages and deliver the same to the guest;
• Logs all wake-up call requests and performs wake-up call services;
• Provides information about hotel services to guests;
• Knows what action to take when an emergency call is required;
• Assists in reporting telephone equipment or service complaints and problems;
• Keep records of calls placed and received by all departments and recording the call charges;
• Update directory information on the front office software;

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including

• Employment according to Labor Code of Republic of Kazakhstan;
• Excellent opportunities for professional and career development;
• Corporate training programs;
• Attractive employee rates in all the IHG hotels worldwide.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself.