Enrollment Advisor

Enrollment Advisor

About the role The Enrollment Advisor role sits within Innotech's admissions team, responsible for guiding prospective students through the enrollment journey — from first contact to a confirmed seat. This role owns the personal relationship with applicants, keeps the CRM pipeline moving, and directly drives the university's enrollment numbers.

Responsibilities

• Consult prospective students and their parents (by call, video call, or in person) on programs, admission requirements, tuition, and financial aid/scholarship options.
• Manage a personal pipeline of leads in the CRM — from first contact through to enrollment — ensuring timely follow-up at every stage of the funnel.
• Qualify and nurture inbound leads generated by marketing campaigns, converting interest into completed applications.
• Guide applicants through the full admission process: document collection, application submission, entrance requirements, and deadlines.
• Meet individual and team enrollment targets (conversion rate, number of enrolled students) set together with the Head of Admissions.
• Share structured feedback with the marketing team on lead quality and funnel drop-off points.
• Represent the university at events (open days, campus tours, education fairs), engaging prospective students face to face.
• Keep every interaction accurately logged in the CRM to support reporting and forecasting.

Requirements

• 1-3+ years of experience in sales, admissions, customer service, or another consultative, target-driven role — experience in education is a strong plus.
• Strong communication skills — persuasive, empathetic, able to build trust with students and parents and to handle objections calmly.
• Comfortable working with a CRM system and managing a structured, multi-stage pipeline with dozens of leads at once.
• Result-oriented — motivated by targets and comfortable being measured on conversion numbers.
• Fluent English; Kazakh and/or Russian a plus, given the international student base.
• A plus: experience in international education, study-abroad consulting, or B2C sales with a long decision-making cycle.

Conditions Work at a fast-growing international education venture, a partner of Arizona State University. Office in Almaty. Compensation discussed following the interview.