Field Team Leader

Обязанности:

Job Purpose - Manager of field Auditors

Team management; KPI monitoring & compliance; Resource management (Hiring, interviews, resignation, related paperwork); Provide on-the-job training and ad-hoc coaching of Auditors; Hardware management (Device preparation for Auditors); Finance and expense management; Check-in and performance reviews; Auditor support (Phone, chat with auditors); Notifications and reminders; Visit planning activities/ Store visit re-assignments; Fieldwork Progress monitoring ; Auditors' utilization control; Conduct physical store check/control (including alternative checks during the extraordinary periods) if required by QCTA or other stakeholders; Panel controls; Special projects coordination and status; Store recruitment coordination and monitoring, and support in recruitment activity ; Provide support to internal and external clients field visits; Support Auditors on improving store collaboration.

Требования:

• Experience in managing field staff

• Proficiency in English, Kazakh, Russian language is required

• Proficiency in collaboration tools (MS Office, Excel good level)

• Effective communication with troubleshooting approach including probing and listening, anticipating and providing solutions

• Professional maturity in relation to others and to work, which enable effectiveness while dealing with pressures and difficulties of a dynamic work environment

• Ability to come to an understanding of a situation, task, problem, opportunity

• Fast learner

• Willingness to work in multitask mode

• ДМС после прохождения испытательного срока;
• 30 календарных дня трудового отпуска.