Safety Operations Analyst

As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience.

Key Responsibilities

• Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback.
• Track and analyze key performance indicators (KPIs) related to safety operations.
• Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders.
• Reports to the business related to Safety data.
• Lead initiatives to drive continuous improvement in incident response and prevention.
• Proposition of new solutions to improve internal systems and external product features.
• Work closely with product and business teams to test new features.
• Run manual processes to remove non compliant users from the platform.
• Identify and establish partnerships that can enhance safety metrics and overall user safety.
• Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.)

Skills, Knowledge & Expertise

• Proficiency in English
• Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery)
• Experience with data analysis
• Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred
• Excellent knowledge of Excel
• Process standardization and continuous improvement
• Cross-functional teamwork/stakeholder management

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.