Store Manager

Key Tasks and Responsibilities

2-1. Store Operations & Performance Management

• Oversee all aspects of daily store operations and ensure compliance with company operating guidelines and standards.
• Own store-level performance against sales targets and applicable KPIs, monitoring results and taking corrective action as needed.
• POS & systems oversight: ensure accurate operation of the company POS system, including goods receipt and dispatch on a first-in, first-out (FIFO) basis, discounted sales, payment processing, returns, and daily sales reconciliation and closing.
• Maintain inventory accuracy and ensure proper stock control across all product lines.

2-2. Team Leadership & People Management

• Recruit, onboard, schedule, train, and supervise Store Staff to deliver consistent service and sales performance.
• Provide ongoing coaching and feedback, manage attendance and shift coverage, and uphold a professional, customer-first store culture.

2-3. Headquarters & Client Communication

• Serve as the primary point of contact between the store and headquarters, and with partner/client accounts.
• Provide regular (daily, weekly, and monthly) operational reports covering sales, customer response, and field activity.
• Relay field issues, market intelligence, and competitor presence in surrounding stores, and coordinate follow-up actions.

2-4. Customer Experience & Brand Standards

• Ensure consistent adherence to the company’s customer-service manual across all visitor types (browsing, purchasing, and complaint visits).
• Oversee product demonstrations and hands-on experiences, ensuring explanatory materials, products, and promotional trial items are presented appropriately and protect brand value.

2-5. Store Safety, Security & Asset Protection

• Maintain a clean, welcoming store environment at all times.
• Conduct and document regular safety inspections to prevent property damage (e.g., fire, falling or broken items) and physical harm to customers and staff.
• Routinely inspect and manage security and locking systems (e.g., CCTV and secured storage) to prevent theft and loss, and strictly observe store opening and closing times.

2-6. Events, Promotions & Issue Resolution

• Plan and oversee scheduled and ad-hoc in-store events and promotions — preparing materials and stock in advance, executing them in line with their intended purpose, and providing operational feedback for performance analysis.
• Manage consumer responses to product damage or defects in accordance with company policy, handling escalations in a way that preserves brand value and product reputation.

  Key Requirements
  3.1 Requied:

• Minimum 1 year of on-site retail/store experience (supervisory or managerial experience preferred).
• Proficiency in operating POS systems and related back-office processes.
• Strong customer-centric mindset with a high sense of responsibility and ownership.
• Excellent interpersonal, reporting, and communication skills.
• A clean record of store and asset management, with no history of negligence resulting in theft or loss.