Senior Fraud Control Specialist (Marketplace) - English Fluency Required

About GSM Kazakhstan

GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.

Role Purpose

The Senior Fraud Control Specialist is responsible for safeguarding the integrity of the marketplace by proactively detecting, investigating, and preventing fraudulent activities across rider, driver, merchant, and incentive programs. This role leads fraud monitoring initiatives, develops fraud detection strategies, and collaborates with cross-functional teams to strengthen platform controls while minimizing business risks and protecting customer experience.

Key Responsibilities

Fraud Monitoring & Investigation

• Monitor marketplace activities to identify suspicious behaviors, fraudulent transactions, and policy violations across the platform.
• Conduct in-depth investigations into fraud cases involving riders, drivers, referral programs, promotions, incentives, and payment activities.
• Perform root cause analysis and recommend corrective actions to minimize fraud recurrence.
• Maintain investigation records and ensure timely closure of fraud cases in accordance with internal policies.

Fraud Prevention & Risk Control

• Develop and continuously improve fraud detection rules, monitoring processes, and operational controls.
• Identify emerging fraud trends, behavioral patterns, and operational vulnerabilities through data analysis.
• Recommend preventive measures to reduce financial losses while maintaining a seamless customer experience.
• Evaluate the effectiveness of fraud prevention initiatives and propose optimization opportunities.

Data Analytics & Reporting

• Analyze large datasets to identify fraud patterns, abnormal behaviors, and operational risks.
• Build and maintain fraud monitoring dashboards, KPIs, and regular risk reports.
• Measure fraud rates, financial impact, false positive rates, and operational effectiveness of fraud controls.
• Provide data-driven insights and recommendations to support business decision-making.

Cross-functional Collaboration

• Partner closely with Marketplace, Operations, Product, Growth, Customer Experience, Payments, and Data teams to investigate fraud incidents and improve platform controls.
• Collaborate with Product and Engineering teams to enhance fraud detection systems, automation, and platform security features.
• Support regional and global fraud initiatives by sharing fraud intelligence, best practices, and market insights.
• Provide consultation to business stakeholders on fraud risks associated with new products, campaigns, and incentive programs.

Process Improvement & Governance

• Review existing fraud control procedures and recommend improvements to increase operational efficiency.
• Support the development of fraud-related policies, SOPs, and investigation guidelines.
• Participate in fraud risk assessments for new business initiatives and marketplace features.
• Ensure compliance with internal governance requirements and fraud control standards.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, Criminology, or a related field.
• Min 2-3 years of experience in Fraud Control, Risk Management, Trust & Safety, Compliance, Marketplace Operations, Payments, or Financial Crime.
• Experience in ride-hailing, e-commerce, fintech, digital payments, logistics, or platform-based businesses is highly preferred.
• Strong analytical skills with advanced proficiency in Excel/Google Sheets; experience with SQL and BI tools (Power BI, Tableau, Looker, etc.) is highly desirable.
• Experience investigating fraud cases using data-driven methodologies.
• Ability to manage multiple investigations simultaneously in a fast-paced environment.
• Excellent communication and stakeholder management skills.

Key Competencies

• Fraud investigation and risk assessment
• Data analysis and pattern recognition
• Marketplace risk management
• Critical thinking and problem-solving
• Process improvement mindset
• Operational excellence
• Cross-functional collaboration
• Attention to detail
• Decision making under ambiguity
• Integrity and confidentiality