IT Operation Expert

About GSM Kazakhstan

GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.

Role Purpose:

The Technology Expert is responsible for supporting and optimizing the company’s technology infrastructure and operational systems in the local market. This role focuses on system administration, technical operations, troubleshooting, and supporting business continuity for internal teams and ride-hailing operations.

Key Responsibilities:

Technology Operations & System Support

• Monitor and maintain IT systems, applications, and operational tools to ensure stable daily operations.
• Support infrastructure performance, system configurations, and technical maintenance activities.
• Coordinate with the Technology Operations Manager to implement operational improvements and system upgrades.

Incident & Technical Support

• Investigate and resolve technical issues related to internal systems and operational platforms.
• Provide technical support for employees and operational teams.
• Escalate complex technical issues to regional or global technology teams when required.

Infrastructure & Security Support

• Support implementation of IT security policies and operational compliance standards.
• Monitor system access, security risks, and operational vulnerabilities.
• Assist in maintaining data protection and system reliability standards.

Cross-functional Collaboration

• Work closely with Operations, Product, and Customer Service teams to ensure stable platform operations.
• Support onboarding and operational systems for drivers and internal users.
• Coordinate with vendors and third-party service providers when necessary.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related fields.
• 3–5 years of experience in IT operations, technical support, or system administration.
• Familiarity with networking systems, cloud platforms, and enterprise applications.
• Experience in fast-paced technology or mobility companies is preferred.

Key Competencies:

• Technical troubleshooting
• IT operations support
• System monitoring
• Problem-solving skills
• Cross-functional communication
• Adaptability in dynamic environments

Note:

+Due to the high volume of applications received, only shortlisted candidates will be contacted for the next stage of the recruitment process.

+ We sincerely appreciate your interest in GSM Kazakhstan and thank all applicants for your time and consideration. We encourage you to apply for future opportunities that match your qualifications and career aspirations.

+ All applications and personal information submitted will be treated with strict confidentiality and handled in accordance with applicable data privacy regulations.