Front Office Manager

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

As the Front Office Manager at Holiday Inn Almaty you’ll lead the hotel front office team to deliver a true Holiday Inn experience for every guest stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue and profit goals using a combination of existing and newly introduced initiatives. You'll be responsible for imbedding the IHG One Rewards culture into your team and meeting Holiday Inn brand standards. In addition, you will take charge of safety and compliance requirements ensuring those standards are met.

You will be a natural leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you. Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for the Front Office team.

What we need from you

To be successful in this role, you will need:

• A minimum of 2 years experience as a Hotel Duty Manager/Assistant Front Office Manager is essential
• Bachelor degree or equivalent in Hotel/Hospitality Management is highly regarded
• Solid understanding of hotel systems (Opera, PMS) and hotel revenue management principles
• Experience in hotel rostering and efficient manning practices
• A passion to develop team members and strive for a highly engaged team
• Ability to manage relationships with guests, colleagues, third parties using an approach that best reflects the hotel and brand philosophy
• Professional written and verbal communication skills
• Fluent English

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the popular hotel perks like free onsite parking, on shift meals, laundry, hotel accommodation/ food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too!