Customer Care Manager

An international company is looking for a Consumer Care Manager to join its marketing team.

Responsibilities:

• Develop and continuously improve consumer care processes across various communication channels.

• Manage consumer inquiries and complaints, coordinating their investigation and resolution.

• Analyze consumer feedback to identify opportunities for service quality improvement.

• Develop consumer care guidelines, communication templates, and training materials.

• Train and support external partners involved in consumer care activities.

• Collaborate with internal teams and external partners to implement consumer care projects.

• Manage project budgets and coordinate related documentation.

• Prepare reports and presentations for local and international stakeholders.

Requirements:

• Bachelor's degree or higher.

• Experience in marketing within an FMCG company.

• Fluency in English.

• Strong analytical skills.

• Proficiency in Microsoft Office (PowerPoint and Excel) and Power BI.

What We Offer:

• Career growth opportunities in an international company.

• Hybrid work arrangement.

• Annual performance-based bonuses.

• Medical insurance.

• Flexible benefits programme.

• Corporate lunches.

• Shuttle bus service.