Customer Service Specialist

Key Responsibilities

• Acting as the crucial connection between the Company and the Distributor, focusing on achieving logistics objectives within the supply chain and maintaining strong customer relationships
• Efficiently planning and coordinating deliveries, developing and maintaining robust logistics processes
• Reviewing customer orders, analyzing inventory levels and finished goods requirements
• Execute finished goods shipments and monitor inventory replenishment at the distributor level
• Ensuring the timely availability of finished goods and POP materials in the distributor's regional warehouses
• Maintain and control key logistics performance indicators, particularly Case Fill and On-Time rates
• Preparing monthly reports detailing key performance indicators
• Coordinating with internal teams (Sales, Demand Planning, Retail Marketing, Finance) and external logistics providers to ensure high service levels
• Processing logistics invoices from service providers and submit them into the e-purchase system
• Participating in the assessment of alternative country supply chain networks, focusing on cost and business process optimization
• Directly participating and assisting in the development of operational procedures for the CS&L department
• Utilizing the SAP program effectively within the logistics department functions

Requirements

• Bachelor's degree in Logistics, Economics, Business Administration, Management
• 2+ years of experience in Customer Service, Logistics, or Supply Chain
• PC proficient user: MS Office, SAP
• Strong analytical skills, leadership qualities, customer-oriented mindset
• Excellent communication, negotiation and teamwork skills
• Fluency in English

We Offer

• Work in an international company
• Modern, well-appointed office space with a casual and friendly atmosphere
• Competitive salary and benefits package
• Professional development and career growth opportunities