Receptionist to medical center/Frond Desk Manager

Receptionist / Front Desk Manager

Responsibilities

• Greet and assist patients and visitors in a professional and friendly manner.

• Manage appointment scheduling and patient registration.

• Answer and direct phone calls, emails, and other inquiries.

• Maintain accurate patient records and update information as needed.

• Process payments and issue receipts, when applicable.

• Coordinate with healthcare professionals and administrative staff to ensure smooth daily operations.

• Handle incoming and outgoing correspondence.

• Maintain a clean, organized, and welcoming reception area.

• Resolve routine patient inquiries and escalate complex issues when necessary.

• Perform general administrative and clerical duties

Requirements

• Previous experience as a receptionist, front desk administrator, customer service representative, or in a similar role is preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office and the ability to learn appointment scheduling or clinic management software.

• Professional appearance and a customer-oriented attitude.

• Ability to work independently and as part of a team.

• Strong attention to detail and accuracy.

• Fluency in English and Russian; additional language skills are an advantage.

• High school diploma or equivalent; additional administrative or customer service training is a plus.