Сотрудник по работе с гостями/Дворецкий/Butler

Требуемый уровень Английского Языка: B2-С1.

Dear applicants,

Please note that is very essential to read the job title and requirements very carefully and you are kindly welcome to apply for the position in case your CV matches all the requirements.

We truly hope you would understand that due to a high volume of applicants our recruitment team will contact you if your profile matches the requirements.

Company description

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.

Hotel description

Situated on the river banks of Ishim river, in the heart of Astana's Central Park and in the center of the Diplomatic district The St. Regis Astana will open early 2017.

120 sumptuous guest suites feature a unique identity of discreet luxury. The hotel will embrace a specialty grill restaurant where guests enjoy an unrivaled service and sample the best ingredients or indulge in the flawless luxury of Iridium Spa after a long day of captivating city impressions or business meetings.

POSITION PURPOSE

Responsible for managing the St. Regis Butlers team and ensuring they provide personalized service to assigned guests throughout the stay by truly embracing the legendary St. Regis Butler Service. Act as a Manager on duty on occasions and responding to guest needs and issues to ensure that its resolved to their complete satisfaction. Head Butler will also be required to personally look after important guests when assign and provide the bespoke, uncompromising service.

ESSENTIAL FUNCTIONS

• Establish and maintain the high standards of The St. Regis Butler Service
• Reporting to the Head Butler, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Identify and anticipate guests’ needs and ensure personalized service is provided
• The Butler will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained
• Ensure all guests are being treated in an efficient and courteous manner that all Starwood standards are being applied
• To recommend the best place for shops, dine and sight seeing
• Assist with any plans or arrangements the guest intends to make during their stay
• Ensure that all requests from guests are made possible and are followed up on
• Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies

SPECIFIC JOB KNOWLEDGE:

• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to speak fluently, read and write in English and Russian, Kazakh language is an advantage
• Information systems knowledge
• Guests oriented, Goals focused
• Effective complaint handling
• Sales & Marketing skills
• Quality awareness
• Extensive knowledge of the hotel, its facilities and services.