Client Relationship Manager

About Us:

We are PRpillar, an established online reputation management agency helping FinTech brands since 2014. Our portfolio has over 50 brands, including some of the most well-known names in the industry.

With a fully remote team of 40+ professionals across 13 countries, we prioritize well-being, development, and productivity.

Our Values:

• Trust: the foundation of our team.
• Transparent Communication: we believe in clear and open dialogue.
• Long-term Commitment: we focus on building lasting relationships.

Who We’re Looking For:

We are looking for a Client Relationship Manager (CRM) to join our team and take charge of developing long-term partnerships with both existing and potential clients. This role combines client relationship management with active sales: identifying opportunities, presenting solutions, and driving upsells while ensuring client needs are strategically aligned with our services.

What You’ll Be Doing:

• Build and maintain strong relationships with PRpillar’s clients, ensuring their needs are met
• Act as the primary point of contact for clients, providing regular updates and reports
• Develop reputation improvement strategies tailored to each client
• Monitor client satisfaction and proactively address concerns or issues
• Identify opportunities for service expansion
• Collaborate with our Online Reputation Project Managers to ensure smooth project execution

What We Expect from You:

• Experience in client management, account management, HR or PR-related roles
• Excellent communication and negotiation skills
• High level of attention to details
• Ability to manage multiple clients and tasks at once, fast reaction time
• Alignment with our values: trust, openness, and long-term thinking
• Energetic and positive attitude; a proactive, problem-solving mindset
• Understanding of reputation management, PR, or the trading and investment industry (a plus)
• Fluent English and Russian

What We Offer:

• Competitive salary based on your experience and performance
• Generous PTO 32 days and sick leave
• Work 40 hours per week with freedom of movement and a flexible schedule
• Professional Development: we provide an growth-focused environment with opportunities to increase your professional knowledge
• Open Atmosphere: offer any idea or give constructive criticism — your opinion will be heard and can make a real difference
• Corporate Culture: we keep it friendly, informal, and collaborative. We support each other, enjoy a good laugh, and stay focused on shared goals