Вакансия актуальна
Senior Manager of Expat Centre
Зарплата не указана
О вакансии
We are seeking a highly motivated and service‑oriented Senior Manager for the Expat Centre. This role plays a key part in ensuring high‑quality service delivery for foreign investors, employees, and their family members by coordinating essential government and non-government services. The position requires strong communication skills, customer‑centric thinking, and the ability to collaborate with multiple stakeholders. Success in this role is defined by the ability to increase customer satisfaction, retain loyalty, and act as a liaison between government bodies, organisations, and clients.
Key Responsibilities:
- Assist foreign investors, expatriate employees, and their families in obtaining government and non-government services (visa/migration, taxpayer registration, relocation, etc.).
- Provide professional information and consulting services to customers of the Expat Centre.
- Ensure compliance with state standards, technical requirements, and service regulations applicable to foreign nationals.
- Handle customer complaints, provide timely solutions, and ensure follow-up until full resolution.
- Maintain archiving and records management processes.
- Build and sustain effective relationships with government bodies, organisations, and social institutions related to Expat Centre services.
- Manage incoming and outgoing correspondence (letters, emails, calls).
- Record and monitor service statistics, customer satisfaction rates, and overall performance indicators; prepare reports.
- Ensure confidentiality, safety, and compliance in procurement-related documentation.
- Maintain strict compliance with AIFC internal policies, regulations, and AIFC legal frameworks.
- Perform additional duties as assigned by the Line Manager.
Requirements:
- Bachelor’s degree in International Relations, Business, Law, Hospitality, or a related field; Master’s degree preferred (Finance or Economics is an advantage).
- Minimum 3–5 years of experience in customer relationship management.
- Strong background in customer service (minimum 3 years required).
- Experience or knowledge of migration law is an advantage.
- Fluency in Kazakh, Russian, and English; knowledge of Chinese is an asset.
- Proficiency in Microsoft Office and PowerPoint; experience with data analytics tools is an advantage.
- Ability to work autonomously and meet deadlines.
- Strong communication and interpersonal skills.
- Analytical, critical thinking, and problem‑solving abilities with high attention to detail.
- Strong organisational, time‑management skills and ability to maintain strong customer relationships.
Рыночный ориентир
467 737 ₸
467 737 ₸467 737 ₸
Смотрите также
Похожие вакансии
Все похожие вакансии
Astana International Financial Centre Authority
Revenue Management Specialist (Administrative Department)
Зарплата не указана
Astana International Financial Centre Authority
Manager, Islamic Finance
Зарплата не указана
Astana International Financial Centre Authority
Director, Sales & Business Relations
Зарплата не указана
Astana International Financial Centre Authority
Director of Participants Support
Зарплата не указана
Astana International Financial Centre Authority
Director of Customer Service & Operational Support
Зарплата не указана
Astana International Financial Centre Authority
Reception - Commercial Leasing Manager
Зарплата не указана
Частые вопросы
Какую зарплату можно ожидать?
В объявлении зарплата не указана. Похожие роли в Астана часто предлагают около 467 737 ₸ (медиана по 14 468 предложениям).
Как откликнуться на вакансию?
Перейдите на страницу источника и свяжитесь с работодателем там. Finder не берёт денег с соискателей.
Вакансии актуальные?
Да. Finder регулярно обновляет базу из открытых источников и убирает закрытые предложения.
Где посмотреть тип занятости и формат работы?
Ключевые условия показаны над описанием. Также можно открыть связанные подборки по Astana International Financial Centre Authority и Астана.